Desktop Support Engineer

Desktop Support Engineer

Location: Indore, Madhya Pradesh
Experience: 1 Years+
Employment Type: Full-time

Job Summary

We are looking for a Desktop Support Engineer to provide technical support to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide L1/L2 desktop and technical support to users.
• Troubleshoot hardware, software, OS, network, and peripheral-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT devices.
• Perform Windows installation, configuration, updates, and troubleshooting.
• Manage user accounts, system access, and basic Active Directory activities.
• Troubleshoot Microsoft Office 365 and email-related issues.
• Log, update, and resolve incidents and service requests within defined SLAs.
• Maintain IT asset records and follow standard IT support processes.
• Coordinate with other IT teams/vendors for issue resolution when required.