Desktop Support Engineer

Key Responsibilities

• Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office.
• Provide support for desktops, laptops, printers, and other peripherals in workgroup and domain environments.
• Perform hardware troubleshooting and replace components like RAM, HDD, SMPS, motherboard, etc.
• Install and troubleshoot applications, antivirus software, and resolve malware/virus issues.
• Configure and troubleshoot Microsoft Outlook and email-related problems.
• Provide L1 and remote support using tools like AnyDesk, TeamViewer, VNC, etc.
• Handle basic networking issues (LAN/Wi-Fi/IP configuration).
• Maintain IT assets and inventory records.
• Support Active Directory tasks such as user creation, password resets, and access issues.
• Perform preventive maintenance of IT equipment.

Skills

• Windows OS
• Microsoft Office
• Troubleshooting
• Hardware
• Peripheral support
• Basic networking knowledge
• Remote support tools (AnyDesk, TeamViewer, VNC)
• Outlook
• Active Directory basics

Job Details

• Job Type: Full time
• Experience: 2-5 years
• Location: Maharashtra, India

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