Desktop Support Engineer

Roles and Responsibilities :

• Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting.
• Troubleshoot and resolve LAN connectivity issues, printer problems, and Outlook configuration issues.
• Perform on-site visits to diagnose and repair laptop and desktop hardware faults.
• Escalate complex issues to senior engineers or third-party vendors when necessary.

Job Requirements :

• 1-2 years of experience in desktop support or related field (IT Helpdesk).
• Strong knowledge of laptop support, printer troubleshooting, and LAN troubleshooting.
• Proficiency in providing technical helpdesk services with excellent communication skills.