PUNE · FULLTIME
Desktop Support Engineer
CMS IT services
Pune · onsite · Posted 63d ago
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Section · 01
About this role
Hiring Alert Desktop Support Engineer L1
Location: Hinjewadi, Pune
Experience: 1.5+ Years
Education: Any Graduate
CTC: 3.8 LPA
Interview Mode: 1st Round - Telephonic | 2nd Face to face interview at Client Site
Notice Period: Immediate Joiners/ 15 Days Notice Period
****Must have fluent English Communication skills****
Key Responsibilities
* Provide L1 technical support for desktops, laptops, applications, and end-user issues.
* Provide strong technical support for Microsoft Office 365, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
* Troubleshoot O365 login, authentication, email, mailbox, synchronization, and application-related issues.
* Handle user account, password, access, and basic Microsoft 365 administration-related issues.
* Troubleshoot Windows OS, hardware, software, printer, and network connectivity issues.
* Manage and resolve incidents through the ticketing system within defined SLAs.
* Provide remote and on-site support to end users.
* Escalate complex issues to the appropriate L2/L3 teams when required.
* Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Interested candidates can apply with their updated resume.
[email removed] | [phone removed]
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Section · 02
Skills
Section · Company
About CMS IT Services
CMS IT services
IT Services & Consulting
3.0k+
employees
2014
12 years old
Bangalore,Karnataka
India
₹3.3L PA avg
Avg at CMS IT Services
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