Desktop Support Engineer

Hands on Experience in Desktop Support and Networking

Hands on Exp in Trouble shooting and networking LAN ,WAN

Ready to work 24/7 shift.

• Isolate IP address conflicts and handle basic DHCP scope tracking, DNS resolution flush requests, and TCP/IP adjustments.
• Conduct physical link checks, port status verifications, and interface monitoring on local routers, switches, and edge firewall setups.
• Provide configuration, profile deployment, and connection troubleshooting for corporate mobile devices and softphone applications.
• Monitor local network uptime using standard monitoring tools (e.g., SolarWinds, Nagios, or PRTG) and log ISP downtime tickets immediately.
• Perform basic configurations on Cisco/HP switches, such as assigning access ports, changing description tags, and validating VLAN assignments in the SDWAN Architecture
• Verify Wi-Fi signal strength and channel interference using basic RF analyzer apps to resolve office dead zones.
• Troubleshoot site-to-site VPN connectivity issues at the local client end and verify physical WAN link LEDs on edge gateways.
• Diagnose physical layer transport issues by testing copper Ethernet leaks, cleaning fiber optic bulkheads, and checking status indicators on internal Media Converters.
• Perform initial line-testing and link verification on local network perimeter edge routers under remote direction from the network team.