Desktop Support Engineer L2

Mandatory Technical Skills

• 510 years of Desktop / End User Computing experience.
• Strong experience in MNC / Banking / Investment Banking / Financial Services environment.
• Excellent written and verbal communication.
• Strong Incident and Service Request management experience.
• Hands-on experience with enterprise ITSM/ticketing tools.
• Windows 10/11 troubleshooting.
• Active Directory.
• Group Policy fundamentals.
• Event Viewer and Windows Logs.
• Registry troubleshooting.
• Device Manager.
• VDI / VMware.
• Citrix.
• App-V / application virtualization.
• Endpoint security and antivirus.
• Patch management.
• Endpoint monitoring.
• SharePoint.
• Basic networking and TCP/IP troubleshooting.