Desktop Support Engineer L 1.5

Key Responsibilities

Technical Support

Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.

Provide remote technical assistance through phone, email, or tickets.

Guide users with step-by-step resolutions for both basic and advanced technical concerns.

Document issues, resolutions, and escalations accurately in the ticketing system.

Required Qualifications


Graduate, preferably BCA or equivalent technical background.


1 to 4 years of relevant experience in technical support or IT helpdesk roles.


Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.


Good English communication skills, both verbal and written.


Ability to multitask and work in a fast-paced support environment.