Desktop Support Engineer L 1.5 ( Immediate Joiners Only)

 Key Responsibilities

Technical Support

Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.

Provide remote technical assistance through phone, email, or tickets.

Guide users with step-by-step resolutions for both basic and advanced technical concerns.

Document issues, resolutions, and escalations accurately in the ticketing system.

Shift & Work Flexibility

Ability to work in AMS shift initially, with flexibility to adapt to any shift in the future based on business needs.

Willingness to work in rotational shifts and accommodate weekly offs accordingly.

Comfortable with a hybrid working model, with flexibility to operate from KTP or ECP depending on organizational requirements.