Desktop Support Engineer - IT Help Desk

- Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions

- Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management

- Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes

- Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues

- Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues

- Maintain asset inventory and track hardware assignments, warranties, and replacements

- Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken

- Create and maintain knowledge base articles and standard operating procedures for common issues

- Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data

- 2+ years of IT help desk or desktop support experience

- Strong troubleshooting skills across Windows 10/11 and macOS environments

- Experience with Active Directory user and group management

- Proficiency with Microsoft 365 administration and support