Desktop Support Engineer End User Support

Role & responsibilities

• Provide end-user technical support for desktops, laptops, and peripheral devices.
• Troubleshoot Windows operating system issues, system errors, and performance problems.
• Perform Windows patch updates, security updates, and OS version upgrades.
• Manage antivirus updates and ensure compliance with IT security policies.
• Install, configure, and maintain hardware, software, and business applications.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Resolve printer, scanner, and other peripheral device issues.
• Handle user login issues, account access problems, and basic Active Directory tasks.
• Log, track, and resolve incidents and service requests using IT ticketing tools.
• Ensure timely resolution of issues within defined SLA timelines.
• Coordinate with internal IT teams for escalations and complex technical issues.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Provide professional customer service and communicate effectively with end users.
• Follow IT support procedures, security guidelines, and company policies.
• Work in 24/7 rotational shifts and attend a face-to-face interview on an immediate basis.

Preferred candidate profile

• Provide end-user technical support for desktops, laptops, and peripheral devices.
• Troubleshoot Windows operating system issues, system errors, and performance problems.
• Perform Windows patch updates, security updates, and OS version upgrades.
• Manage antivirus updates and ensure compliance with IT security policies.
• Install, configure, and maintain hardware, software, and business applications.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Resolve printer, scanner, and other peripheral device issues.
• Handle user login issues, account access problems, and basic Active Directory tasks.
• Log, track, and resolve incidents and service requests using IT ticketing tools.
• Ensure timely resolution of issues within defined SLA timelines.
• Coordinate with internal IT teams for escalations and complex technical issues.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Provide professional customer service and communicate effectively with end users.
• Follow IT support procedures, security guidelines, and company policies.
• Work in 24/7 rotational shifts and attend a face-to-face interview on an immediate basis.