Desktop Support Engineer(End User Support-ServiceNow)
AK Services · Mumbai · onsite · Posted 43d ago
About a minute. You'll make an account on the way through.
About this role
Experience:4+years
Prefer: Immediate to 15days joiners
Mandatory: ServiceNow,Enduser support,incident management
* Support for desktops, laptops, and peripherals
* Perform hardware installation, replacement, and basic troubleshooting
* Manage device lifecycle (allocation, tracking, refresh, decommission)
* Support OS (Windows), software installation, and patching
* Handle basic network issues (Wi-Fi, VPN, LAN, DNS/DHCP)
* Manage tickets and ensure SLA compliance
* Assist onboarding/offboarding and user setup
* Assist in maintaining assets and support documentation
* Escalate complex issues to L3 teams +
Sourced from naukri
Skills
About AK Services
AK Services
₹3.7L PA avg
Avg at AK Services
About
We provide Management Consulting, Information Technology Consulting and Digital Transformation Services. Our company is a stable and profitable women-owned minority business entity(WBE). Our leadership has 200+ years of combined management consulting experience. We pride ourselves with 8+ years of successful delivery track record and 100% happy customers. Our mission is to Create business value to our clients by building remarkable teams with happy employees across the globe. Our management consulting services focus on our clients most critical issues and opportunities: strategy, marketing, organization, operations, technology and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization.
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5 reviews
Culture
3.8
Career growth
3.6
Work-life
4.2
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