Desktop Support Engineer- Bangalore

1. Windows/Mac OS deployment through PXE Boot and ISO, install Office 365, collaboration tools (Zoom/Teams).
2.    Install Antivirus products and regular DAT / patch updates (Microsoft Defender), Encryption tools (Bit locker), Data Loss protection tools (Microsoft/Symantec DLP), Proxy client (Zscalar).
3.    Installing applications via SCCM (Software Centre) 
4.    Adding machine to domain and proper security groups
5.    Ensure device registration in Intune and troubleshoot if devices failed on registration.
6.    Follow IMAC checklist for asset deployment. (Changes in BIOS and Profile level).
7.    Handling hardware issue and coordinating with vendors for Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support
8.    Handling daily tickets assigned and proper update on tickets as per SLA.
9.    Configure user profile – Outlook, OneDrive/ Share drive, printer, etc 
10.    VDI/Citix configuration for users 
11.    Troubleshooting for the users VDI issue's (i.e.., VDI freeze, Desktop icon not showing, internet issues in VDI).
12.    Co-ordinating with backend teams for solving issues 
13.    Exit User formalities – Collecting user assets and update to asset team for inventory change. 
14.    Assist users in accessing applications based on standard SOP's
15.    LAN cable crimping.
16.    Escalating the Issues to Team Leads, Ops Manager and Crisil Manager, if not getting any support from the teams.
17.    Knowledge of creating Outlook Rules and Adding/Exporting PST in the current Outlook
18.    Provide call reports as per client request.
19.    Configuration of mail clients and troubleshooting mail client related issues (System and on PDA's)
20.    Preparing the Hard Copy IMAC Form and Sending Compliance IMAC to respective teams.
21.    Connecting Video conference internal/external as per the request.
22.    Basic knowledge about Zoom, MS team and LogMeIn
23.    Troubleshoot issues related to market data applications like Bloomberg, Eikon, Fatcet, ect.