Desktop Support Engineer 2
Team Computers · Not specified · onsite · Posted 40d ago
₹1.0L - ₹3.5L PA1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Provide L1/L2 technical support to users for desktop, laptop, printer, and peripheral issues.
- Install, configure, and troubleshoot Windows operating systems and applications.
- Troubleshoot hardware issues related to desktop, laptop, RAM, HDD/SSD, keyboard, mouse, monitor, etc.
- Troubleshoot LAN, Wi-Fi, Internet, DNS, DHCP, and basic network connectivity issues.
- Perform Active Directory tasks such as user creation, password reset, account unlock, and domain joining.
- Support Microsoft 365/Office 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
- Configure and troubleshoot printers and network printers.
- Install and troubleshoot software, drivers, and security applications.
- Handle incidents and service requests through ServiceNow or other ITSM tools.
- Follow SLA requirements and provide timely resolution to user issues.
- Escalate complex issues to the appropriate L2/L3 teams.
- Maintain proper documentation of incidents, resolutions, and IT assets.
- Support IT asset inventory and hardware/software tracking.
Sourced from naukri
Skills
Field SupportPrinter SupportDesktop SupportWindows InstallationWindows TroubleshootingOutlook ConfigurationSystem SupportEnd User SupportIT Support
About Team Computers
Team Computers
IT Services & Consulting
3.5k+
employees
1987
39 years old
Delhi/NCR, Delhi
India
₹1L – ₹3.5L PA
This role
About
Team Computers is an IT solutions provider that meets business demands by integrating hardware, software, and services with an emphasis on quality and accessibility.
Industries
IT Services & Consulting
Employee ratings
2,259 reviews
3.6/ 5
Culture
3.5
Career growth
3.0
Work-life
3.6
Employees rate it well for
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