Desktop Support Engineer 2

Roles and Responsibilities :

• Provide technical support to end-users on Microsoft Windows, macOS, and Active Directory issues.
• Troubleshoot and resolve complex desktop-related problems using various diagnostic tools and techniques.
• Collaborate with other teams to identify root causes of issues and implement solutions to prevent future occurrences.
• Document all incidents, troubleshooting steps, and resolutions in a timely manner.

Job Requirements :

• 2-5 years of experience in desktop support engineering or related field.
• Strong knowledge of Microsoft technologies including Windows operating systems, Office applications, Outlook email clients, etc.
• Experience working with Apple devices (Mac) is an added advantage but not mandatory.
• Proficiency in ticketing tools such as ServiceNow or similar platforms.