{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer 1","description":"

Role & responsibilities

Technical Support:

Provide first-level support for end-user desktops, laptops, printers, and mobile devices.
Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and a wide range of software applications.
Respond to service requests and incidents via ticketing systems (e.g., ServiceNow, Jira, Freshservice).
Assist users with login issues, password resets, and system access.

2. Installation and Configuration:

Install, configure, and upgrade desktop hardware and software.
Set up new workstations, including peripherals like monitors, keyboards, printers, and network devices.
Maintain standard operating environment (SOE) across all systems to ensure uniformity and security compliance.

3. System Maintenance:

Perform routine maintenance tasks like system updates, patch management, antivirus scanning, and backups.
Monitor system performance and proactively address issues.
Maintain asset inventory of hardware and software licenses.

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