Desktop Support Engineer 1

Role & responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.