Desktop Support Engineer 1 :: Saket Delhi :: Immediate Joiner

Please find the job description and about the company for your better understanding.

Designation-   Technical Analyst  EUC

Site Address  Press Enclave Marg, Saket District Centre, Saket, New Delhi, Delhi 110017

Shift Timings- Rotational.

Working Days - 6 Days

Desktop Support Job Description:-

• Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.