Desktop Support Eng

Understanding of Ticket process & SLAs-Incidents/service requests & FCR.

 He/She will be responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and

facilitate in trouble shooting of server or network related issues in coordination of core team /

principle vendors.

 Providing technical support, including identifying problem incidents with their subsequent

resolutions.

 Assembling computers and Maintaining company peripheral desktop and network devices regularly,

including printers and scanners.

 Creating Profiles to users for customizing desktop settings.

 Ensuring functionality of desktop systems throughout departments through frequent evaluations

and routine maintenance.

 Planning and executing routine repairs and system upgrades.

 Making use of helpdesk systems to prioritize work-load and updating queries and calls.

 Installed and configured various applications Software's Like MS Office 2000/XP, MS Projects and

MS outlook for mails access and, Internet Explorer.

 Timely submission of daily, monthly & weekly reports to the respective stakeholders.

 Ensures the compliance by adhering to the standard processes/templates defined for the

department.