Desktop & Network Support Engineer (L1/L2)

Job Title: Desktop & Network Support Engineer (L1/L2)

Company: POWERCON Ventures Ltd

Location: Pune

Experience: 2-4 Years

Employment Type: Full-Time

Job Summary

Powercon Ventures Ltd is looking for a skilled Desktop & Network Support Engineer to manage day-to-day IT infrastructure, user support, and network operations. The candidate will be responsible for providing L1/L2 technical support, maintaining desktop systems, troubleshooting network issues, managing Microsoft 365 services, and assisting in firewall and security configurations.

Key Responsibilities

• Provide L1 & L2 technical support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows OS, applications, and system software.
• Manage user accounts, email configuration, and administration in Microsoft 365 (O365).
• Monitor and support network connectivity, LAN/WAN infrastructure, and internet connectivity issues.
• Assist in configuration, monitoring, and troubleshooting of Fortinet FortiGate Firewall.
• Handle hardware installation, upgrades, and preventive maintenance.
• Support VPN connectivity and remote access troubleshooting.
• Maintain IT asset inventory and documentation.
• Ensure system security, patch updates, and antivirus management.
• Coordinate with vendors and internal teams for IT-related issues.

Required Skills

• Hands-on experience in Desktop Support and Network Troubleshooting.
• Strong knowledge of Microsoft 365 (O365) Administration.
• Experience working with Fortinet FortiGate Firewall.
• Good understanding of LAN, WAN, DNS, DHCP, TCP/IP, and VPN.
• Experience in Active Directory user management.
• Strong problem-solving and communication skills.

Preferred Qualifications

• Bachelors degree in Computer Science, IT, or related field., MCA, BCA with Networking certifycations if any.
• Certifications such as Microsoft, Fortinet, or Networking certifications will be an advantage.

Key Competencies

• Technical troubleshooting
• Network administration
• Customer support mindset
• Time management and teamwork