Desktop Management - Infrastructure Services (IS) - Lead

Required Technical Skills

Endpoint Management: 8+ years in EUS, with at least 3 years in a Lead capacity.

• Core Tools: Expert-level knowledge of ManageEngine Endpoint Central (formerly Desktop Central) and Nexthink.
• Platform Mastery: In-depth administration of both Windows (Active Directory/GPO) and macOS (JAMF or ManageEngine MDM).
• Packaging: Proficiency in PowerShell and Bash for automating complex software deployments.
• Security: Strong understanding of endpoint security (BitLocker, FileVault, and Vulnerability Remediation).

Key Responsibilities*

1. Endpoint Strategy & Governance

• Serve as the Subject Matter Expert (SME) for the global endpoint management strategy covering Windows (10/11) and macOS (Sequa/Taho).
• Standardize Operating System Deployment (OSD) processes, using MDT.
• Define and enforce hardware/software standards across the organization.

2. Engineering & Automation (ManageEngine focus)

• Administration: Advanced configuration and maintenance of ManageEngine Endpoint Central.
• Patch Management: Design and oversee automated patching schedules for OS and 3rd-party applications to meet security SLAs.
• Software Distribution: Lead the Application Packaging lifecycle (MSI, EXE, DMG, PKG) and manage the enterprise Self-Service Portal.
• OS Deployment: Create and maintain "Gold Images" or provisioning profiles for various hardware models.

3. Digital Experience & Analytics (Nexthink focus)

• Utilize Nexthink to proactively monitor endpoint health and identify "silent" issues before they impact users.
• Drive Root Cause Analysis (RCA) for systemic performance issues using Nexthinks real-time analytics.
• Design and deploy Nexthink Campaigns to gather employee feedback and automate remediation via Nexthink Remote Actions.

4. Team Leadership & Operations

• Lead a team of EUS engineers, providing technical mentorship and performance management.
• Act as the final escalation point for complex technical issues (L 1.5/L 3 support).
• Manage vendor relationships and ensure licensing compliance for all managed software