Desktop management infrastructure services E2

Roles and Responsibilities :

• Manage desktop support operations, ensuring timely resolution of technical issues and high levels of customer satisfaction.
• Provide expert-level assistance to end-users on Active Directory, including user account creation, password resets, and group membership management.
• Troubleshoot hardware and software problems using various diagnostic tools and techniques.
• Collaborate with other teams to resolve complex technical issues that require coordination across multiple systems.

Job Requirements :

• 6-8 years of experience in IT services & consulting industry.
• Strong knowledge of Active Directory administration and troubleshooting.
• Proficiency in managing desktops using various operating systems (Windows).
• Experience with hardware installation, configuration, and maintenance.