Desktop / IT Support Engineer L1

Company Description

AppsTech Solution is a System Integrator and IT Infrastructure Services provider delivering end-to-end IT solutions across India. We specialize in turnkey IT projects, networking and security solutions, server and backup solutions, facility management services (FMS), and dedicated IT manpower.

We also provide 24×7 technical help desk support across multiple IT domains, ensuring reliable operations and seamless IT support for our customers.

JOB LOCATION: Chennai (Automotive Customer)

Responsibilities

• Provide 24×7 IT support and handle service requests via phone, email, and ticketing tools
• Install, configure, and troubleshoot Windows OS, MS Office, and authorized applications
• Resolve desktop, software, email, and basic network issues; escalate when required
• Manage Active Directory users, email configuration, and end-user access
• Support LAN, Wi-Fi, printers, scanners, and CCTV connectivity
• Perform basic switch, VLAN, IP, DNS, and DHCP configuration
• Monitor network traffic, switch ports, and prepare periodic reports
• Assist in Windows Server, antivirus, backup, and storage (RAID) management
• Maintain documentation and follow IT policies and compliance standards

Required Skills

• Strong troubleshooting skills for end-user devices
• Good knowledge of Windows OS, MS Office, and basic desktop applications
• Basic understanding of Active Directory, email, and networking (LAN, DNS, DHCP, Wi-Fi)
• Ability to diagnose and resolve hardware, software, and connectivity issues
• Familiarity with antivirus, backup, and basic server/switch concepts
• Good communication skills (English & Hindi) with strong customer focus
• Ability to work independently, in a team, and in a 24×7 shift environment

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Diploma / BSc – IT / MSc – IT
• Global certification will be an added advantage

Experience

1-3 years of experience