Desktop IT/QA Support Engineer

Job Title

Desktop IT/QA Support Engineer

Location

Maharashtra, India

Experience

1-3 years

Job Type

Full-time

Responsibilities

• User ID creation, modification, deactivation, unlocking, and password reset activities.
• User privilege management and access rights administration.
• Creation and maintenance of privilege groups.
• ITSM ticket logging and closure management.
• Support in SOP preparation and User Management documentation.
• Date and time synchronization of manufacturing equipment.
• Recipe management activities.
• System backup and restoration support.
• Maintaining authorized user lists.
• Applying Windows security controls on manufacturing equipment.
• Audit trail review support.
• User management review support for QA teams.
• Support during software validation activities.
• CAPA and deviation handling support.
• SOP training support.
• Manufacturing equipment qualification support.
• Technical support during machine breakdowns.
• Audit trail review through Admin IDs post batch completion.
• Inkjet printer message editing through Admin access.
• Parameter setting modifications in machines/instruments through Admin IDs.
• Monthly Moisture Analyzer calibration support.
• HMI unlock activities for FBE machines through Admin access.

Requirements

• Basic understanding of Windows systems and desktop troubleshooting.
• Understanding of user access management and password policies.
• Exposure to Pharma/Manufacturing IT systems preferred.
• Knowledge of SOP documentation and compliance processes preferred.
• Good written and verbal communication skills.
• Ability to work in shift operations.

Additional Notes

• Candidates should be comfortable working in regulated manufacturing environments.
• Shift-based deployment will be applicable.
• Immediate joiners or candidates with shorter notice periods will be preferred.

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