Desktop EUC L1
Iron Systems · Bengaluru · onsite · Posted 57d ago
Not disclosedFresherfulltimeSourced from
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About this role
Job Description
Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Roles & Responsibilities
Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Roles & Responsibilities
- Experience in smart-hands support.
- Good communication skills with experience in IT hardware & software asset management services.
- Experience in managing PC and mobile assets in the ServiceNow module and awareness of different stages in the asset management lifecycle.
- Experience in asset inventory management.
- Coordination on PC Fulfilment/Installation (Autopilot/Reimage/Import).
- PC Diagnostics & Sanitation: Recycle pickup requests from end users.
- Software Provision/Install Requests, New Printer Configuration Requests, and Miscellaneous Services (Return Labels).
- Walk-up, deskside, and remote technical support.
- Knowledge of ServiceNow, Microsoft Office, Windows OS, and iOS troubleshooting skills.
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Skills
Servicenowmicrosoft officeAutopilotSanitationremote technical supportAsset & Inventory ManagementSmart Hands supportWindows OSiOS troubleshootingIT hardware software asset managementMiscellaneous Services Return LabelsNew Printer Configuration RequestsPC DiagnosticsPC Fulfilment InstallationRecycle pickup requestsReimage ImportSoftware Provision Install Requests
About Iron Systems
Iron Systems
Hardware & Networking
269
employees
2002
24 years old
Fremont, California
US
About
Delivers custom computing infrastructure platforms, addressing client needs in design and engineering for enhanced operational efficiency and market competitiveness.
Industries
Hardware & NetworkingIT Services & Consulting
Employee ratings
190 reviews
3.3/ 5
Culture
3.1
Career growth
2.7
Work-life
3.4
Employees rate it well for
Salary34Senior Management32Work Culture19Appraisal19Work Life Balance17
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