{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Engineer","description":"

Role & responsibilities :

Provide IT support as a Single Point of Contact (SPOC) for users through telephone, ticketing system, emails, and instant messaging tools.
Coordinate with engineers, vendors, and end users to ensure timely issue resolution.
Provide desk-side support for local users and remote assistance for remote users.
Monitor, track, and respond to customer satisfaction survey feedback to improve support quality.
Troubleshoot and support Windows operating systems, Microsoft Outlook, and Office applications.
Manage and support Active Directory (AD), DNS, and DHCP services.
Configure, troubleshoot, and support hardware devices including desktops, laptops, printers, scanners, and peripherals.
Perform system assembling, disassembling, hardware upgrades, and replacement activities.
Handle OS installation, troubleshooting, software installation, patching, and user profile management.

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