Desktop Engineer

Job Summary

We are looking for a skilled and customer-focused Desktop Engineer to join our IT Support team in Chennai. The ideal candidate will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and ensuring smooth day-to-day IT operations.

Job Details

• No. of Openings: As per requirement
• Location: Chennai
• Years of Experience: 1-3 Years
• Employment Type: Full-Time

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot hardware failures, software errors, system crashes, and performance issues.
• Install, configure, and maintain Windows 10/11 operating systems, business applications, drivers, and antivirus software.
• Perform hardware upgrades, component replacements, preventive maintenance, and system updates.
• Troubleshoot LAN, Wi-Fi, internet, IP configuration, DNS, and DHCP-related issues.
• Provide first-level technical support to end users and resolve IT incidents through calls, emails, or ticketing systems.
• Troubleshoot Microsoft Outlook, email, printer, and peripheral-related issues.
• Maintain IT asset inventories, hardware allocation records, software installation records, and service tickets.
• Assist with employee onboarding, workstation setup, and IT asset collection during employee exits.
• Follow IT security policies, standard operating procedures, and maintenance schedules.
• Coordinate with network and infrastructure teams to resolve complex technical issues.
• Prepare technical documentation and maintain accurate records of troubleshooting activities.

Qualities

Technical and Problem-Solving Skills

• Demonstrates strong troubleshooting and analytical skills.
• Resolves hardware, software, and connectivity issues efficiently.
• Works independently and manages multiple support requests effectively.
• Adapts to changing priorities and handles time-sensitive issues.
• Maintains a customer-focused approach while providing technical support.
• Follows established IT procedures and security guidelines.

Teamwork and Communication

• Communicates effectively with technical and non-technical users.
• Coordinates with IT teams to resolve escalated incidents.
• Provides timely updates on support requests and issue resolution.
• Maintains a professional and service-oriented attitude.
• Supports IT asset management, documentation, and operational activities.

Requirements

• 1-3 years of experience in desktop support, IT support, or technical support.
• Good knowledge of Windows 10/11 installation, configuration, and troubleshooting.
• Knowledge of desktop and laptop hardware components and peripherals.
• Experience in printer installation, configuration, and troubleshooting.
• Basic understanding of LAN, TCP/IP, DNS, DHCP, Wi-Fi, and network connectivity.
• Knowledge of antivirus software, endpoint security, software installation, and Windows updates.
• Familiarity with Active Directory, Microsoft 365, and remote support tools is preferred.
• Experience with ticketing systems and IT asset management is an added advantage.
• Good communication, customer-service, and problem-solving skills.

Educational Qualification

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certifications will be an added advantage.

Key Performance Indicators (KPIs)

• Timely resolution of IT support tickets.
• First-time resolution rate for technical issues.
• User satisfaction and quality of technical support.
• Accuracy of IT asset records and technical documentation.
• Compliance with IT security policies and preventive maintenance schedules.

Expected Date of Closure

Immediate.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.