Desktop Engineer

We are seeking a skilled Desktop Engineer to manage, maintain, and support end-user computing environments. The ideal candidate should have experience in desktop support, Windows administration, software deployment, hardware troubleshooting, and endpoint management. The role requires excellent problem-solving skills and the ability to provide technical support to end users.

Key Responsibilities

• Provide L1/L2/L3 support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows 10/11 operating systems.
• Manage user accounts, permissions, and security policies through Active Directory.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Perform software installation, upgrades, patch management, and system imaging.
• Configure and maintain endpoint management tools such as Intune, SCCM/MECM, or similar solutions.
• Troubleshoot hardware, operating system, network, and application issues.
• Support VPN connectivity and remote access solutions.
• Maintain asset inventory and documentation of IT support activities.
• Ensure endpoint security compliance, antivirus management, and security updates.
• Coordinate with network, server, and security teams for issue resolution.
• Provide technical assistance during onboarding and offboarding activities.

Required Skills

• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience with Active Directory, Group Policy, and DNS basics.
• Expertise in Microsoft 365 administration and support.
• Hands-on experience with Intune, SCCM/MECM, or endpoint management tools.
• Knowledge of hardware troubleshooting for desktops, laptops, and printers.
• Understanding of networking concepts (TCP/IP, DHCP, DNS, VPN).
• Experience with remote support tools.