Desktop Engineer 2

Troubleshoot the day to day desktop/laptop calls and resolve the issue as per the SLA.

• Install the OS (Windows 10 and 11) and Apple MAC OS 11.xx and up-gradation new OS accordingly.
• Troubleshooting the Windows OS (Windows 8 &8.1, Windows 10, Windows 11.
• Troubleshooting of MAC system OS (Mac OS X 11.xx).
• Install the Microsoft application and other academic-related softwares.
• Installation and reinstallation of OS and other applications.
• Give the telephonic/self-help support to student’s laptops on need basis.
• Address network related issues in hostel room and blocks (Wi-Fi & LAN) in coordination with network vendors.
• Maintain the asset details and give the assets number to all the devices including accessories
• Maintain the configuration checklist for faculty laptops, staff laptop and desktop, classroom system, LAB systems Before any refresh
• Follow the standard checklist during provisioning of any  Laptop/Desktop towards users
• Help users for the VC ,or UC or Events, if required at designated venues with in campus
• Coordinate with Vodafone / Airtel (corporate connection) for the corporate connections activation and deactivation of IIMB staff.
• Coordinate with the IIMB staff and coordinate with telephone vendor for international roaming pack activation & deactivation, coordinating the bill processing.
• Give basic support to all the smartphone.
• Maintain IMAC report.
• Install the external hard disk and schedule the backup as per IIMB identified data and backup policy.
• Storage of hard disk is responsibility of IIMB.
• Install one drive/dropbox and schedule the backup in all the departments as per IIMB backup policy.
• End-user side UPS management.
• Scheduling video-call meetings through Zoom/ Teams/ WebEx.
• Ability to coordinate these meetings remotely.
• Provide technical support before exam time at locations for the digital exams on various platforms like Mettl / Digi Exam / Digiproctor.
• Provide necessary support for events, seminars within Campus as per request without any interruption of regular services  
• Classroom equipment malfunction.
• Software installation.
• Network connectivity (LAN & WiFi).
• Fixing Windows and MAC OS and application issues.
• Antivirus updating and troubleshooting
• Network printers, desktop printers and scanners troubleshooting