Deskside Technician II
Stefanini · Mumbai · onsite · Posted 55d ago
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About this role
Job Description
Remaining Positions:
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Details:
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do
What do you need to succeed
Desired Characteristics
What you'll get
Why we're different
Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: |
Job Requirements
Details:
Description:
The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
Key Responsibilities
- Greet users promptly and understand their issues clearly.
- Provide a positive and professional customer experience to all walk-in users at the Techbar.
- Communicate updates and resolutions in simple, non-technical language.
- Provide deskside support for end users, resolving hardware and software issues.
- Perform hardware troubleshooting, repair, and replacement (laptops, desktops, peripherals).
- Diagnose and resolve critical operating system (OS) crash issues.
- Handle software installation, configuration, and troubleshooting.
- Manage and track IT assets through inventory management systems.
- Ensure timely resolution of incidents and maintain accurate documentation.
- Collaborate with internal IT teams for escalation and resolution of complex issues.
- Handle walk-in user support at Tech Bar, ensuring quick issue resolution with strong communication and interpersonal skills.
Required Skills & Qualifications
- Strong experience in Windows OS support (MDF knowledge preferred).
- Hands-on expertise in macOS troubleshooting and support.
- Good understanding of hardware diagnostics and deployment.
- Experience in inventory/asset management processes.
- Proficiency in Microsoft Excel (data tracking, reporting).
Soft Skills
- Strong customer-centric approach with excellent communication skills.
- Ability to handle face-to-face user interactions professionally.
- Ability to handle critical issues under pressure.
- Innovative mindset with a focus on continuous improvement.
- Good organizational and time-management skills.
Pay Range:
Based on Experience
Sourced from foundit
Skills
hardware diagnostics and deploymentmacOS troubleshooting and supportWindows OS SupportInventory & Asset Managementexcel
About Stefanini
Stefanini
IT Services & Consulting
725
employees
2002
24 years old
Jaguariúna, Michigan
US
About
Stefanini provides AI and IT solutions to transform business and build the solutions of tomorrow.
Industries
IT Services & Consulting
Employee ratings
349 reviews
2.7/ 5
Culture
2.6
Career growth
2.2
Work-life
2.7
Employees rate it well for
Senior Management68Salary33Work Culture32Work Life Balance29Job Security26
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