Deskside Support Engineer

Job Description Deskside Engineer

About the Business Unit

This position is part of the Infrastructure Services business of Kyndryl, which provides Managed IT Services to clients across India. The business unit supports client IT infrastructure, including End-User and Deskside Support, Asset Management, Service Management, and related IT services.

Job Location

Sri City, Tirupati, Andhra Pradesh

Work Mode

100% Onsite

Job Title

Deskside Engineer

Compensation & Benefits

• CTC: 30,000 per month
• Take-Home Salary: 25,000 per month
• Cab Facility: Provided by the company
• Employment Type: Full-time
• Work Location: Sri City, Tirupati

Role Overview

We are looking for an experienced Deskside Engineer to provide on-site IT support at a manufacturing plant. The role involves troubleshooting hardware, software, and network-related issues, providing technical support to end users, and managing IT assets.

The ideal candidate should have hands-on experience in a manufacturing or plant environment, strong troubleshooting and problem-solving skills, good communication abilities, and the capability to work independently in a fast-paced environment.

Key Responsibilities

• Install and configure desktop operating systems, messaging clients, and standard business applications such as Microsoft Office, Adobe Acrobat, WinZip, and WinRAR.
• Perform software installations and deployments in accordance with organizational policies and procedures.
• Add, remove, and configure accessories, peripherals, and mobile devices.
• Configure desktops and laptops according to established desktop/laptop standardization policies.
• Install and configure printers, scanners, data cards, and other peripheral devices.
• Configure internet, proxy, and related network settings on end-user devices.
• Install, configure, and troubleshoot email/messaging clients.
• Troubleshoot and resolve Windows OS, desktop, and laptop-related issues.
• Diagnose and isolate system and standard software issues and coordinate with respective vendors for hardware-related problems.
• Troubleshoot printer and scanner issues at user locations and coordinate with vendors for hardware-related issues.
• Maintain accurate records of newly installed machines, machine movements within the site, configuration changes, and other asset-related information using the asset management system.
• Manage disk and folder sharing, including appropriate permission settings on desktops.
• Assist users in accessing applications in accordance with standard operating procedures (SOPs).
• Provision user privileges in accordance with desktop management and domain policies.
• Install and configure application clients as per the prescribed SOPs.
• Coordinate with vendors for call logging, tracking, escalation, and closure of OEM-related desktop hardware and software issues.
• Provide support for video conferencing (VC) setup and troubleshooting.
• Coordinate with vendors for issues related to video conferencing equipment and infrastructure.
• Provide basic support for LAN, printing, and file services.
• Maintain proper documentation of incidents, service requests, configurations, and resolutions.

Required Skills & Qualifications

• 1–3 years of relevant experience in Deskside/Desktop Support.
• Strong knowledge of IT service desk and ticketing tools.
• Good understanding of End-User Support processes and IT support operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good knowledge of Windows operating systems, desktop hardware, peripherals, and basic networking.
• Hands-on experience with standard business applications and desktop support technologies.
• Experience with IT asset management and inventory tracking.
• Strong communication and interpersonal skills.
• Ability to coordinate effectively with end users, internal teams, and external vendors.
• Ability to work independently and handle multiple incidents and service requests in a fast-paced environment.
• Flexibility to work in shift-based operations, if required.

Preferred Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience working in a manufacturing/plant environment will be an added advantage.
• Experience with ticketing tools, asset management systems, and standard enterprise applications.
• Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certifications, or ITIL Foundation will be an added advantage.

Key Competencies

• Desktop & End-User Support
• Windows OS Troubleshooting
• Hardware & Peripheral Troubleshooting
• Basic Networking
• Printer & Scanner Support
• Software Installation & Configuration
• Asset Management
• Ticket Management
• Vendor Coordination
• Incident Resolution
• Video Conferencing Support
• Communication & Customer Service
• Problem-Solving Skills