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    Job · 19414293

    SuperSeva Services Pvt logo

    Desk Executive

    SuperSeva Services Pvt · Bengaluru · onsite · Posted 23d ago

    ₹50.0K - ₹2.5L PA1–2 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    * Handle customer queries and provide clear information about the companys services.

    * Understand customer requirements and explain the services appropriately.

    * Raise and manage customer tickets using the ticketing tool.

    * Track customer tickets and ensure timely resolution.

    * Resolve customer issues and provide proper support.

    * Coordinate with the relevant internal teams for issue resolution.

    * Maintain accurate records of customer interactions and tickets.

    * Follow up with customers to ensure satisfactory resolution.Role & responsibilities



    Preferred candidate profile


    Contact: [phone removed]

    Sourced from naukri

    Skills

    Customer ServiceHandle Customer QuerryCustomer SupportTicketing ToolsTicket Management

    About SuperSeva Services

    SuperSeva Services Pvt logo

    SuperSeva Services Pvt

    IT Services & Consulting

    184

    employees

    2000

    26 years old

    Bangalore/Bengaluru, Karnataka

    India

    ₹3L PA avg

    Avg at SuperSeva Services

    ₹50K – ₹2.5L PA

    This role

    About

    SuperSeva Services is an ISO 9001:2015 certified organisation with a clear focus on providing Enterprise Support Services to its clients. We have pioneered the IT-enabled service delivery model, which offers the most efficient and effective way of providing tailor-made solutions to Corporate. The Skillset which we developed from an experience of over 19 years in the industry is what speaks loud about SuperSeva. Our Enterprise Support services offerings span to other NON-CORE areas of an Organization such as Facility Management, Front Office, Reception Management, Employee Engagement programs, Reward and Retention programs, Mail Room management, Travel Desk, Tax and Accounting Support, Procurement Solutions and much more. All these services are available both on-site and off-site through our website, call centre, email or the help-desk. SuperSeva services are available in 30 + cities across India.

    Industries

    IT Services & ConsultingFinancial Services

    Employee ratings

    10 reviews

    3.3/ 5

    Culture

    3.1

    Career growth

    2.4

    Work-life

    3.1

    Employees rate it well for

    Overall Company33Company Culture32

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Desk Executive · waiting for your command