Design Solutions Specialist

Job Summary

Designation: Design Solutions Specialist.

Location: Ahmedabad, Gurugram.

Work hours: US Shift hours consider International Client base.

Rotational Shift (3 months) with possibility of extension subject to business requirements.

Key Responsibilities

• Respond to customer after-sales inquiries and issues via phone with a high degree of expertise and professionalism.
• Make real-time changes in the processed design as per customer requirements on call.
• Fulfil the customer requirements related to design over the call for their orders placed on the site.
• Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.
• Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.
• Ensure superior customer experience through outstanding communication and advanced problem-solving skills.
• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support.

Job Requirements

• Excellent communication and collaboration skills.
• 0-3 Years of experience in Graphic Design.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Strong understanding of typography, color theory, and layout design.
• Ability to work independently and as part of a team.
• Calling experience will be an added benefit.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.