Design Operations Head

Your Key Responsibilities:

• Own and drive the overall design vision, philosophy, and quality standards across all Bonito Design projects and locations.
• Ensure consistent, high-quality design delivery at scale by setting clear benchmarks and reviewing performance through Design Managers.
• Lead, mentor, and performance-manage Design Managers and senior design leaders, building a strong, future-ready design organization.
• Oversee design operations, including capacity planning, timelines, productivity, and reduction of rework and inefficiencies.
• Act as the final escalation authority for critical design, customer, or delivery challenges, ensuring timely and effective resolution.
• Own Design NPS and customer experience metrics, driving continuous improvement in the end-to-end design journey.
• Partner closely with Sales leadership to strengthen design-led conversions, pitch quality, and scope clarity.
• Collaborate with Execution and Procurement teams to ensure design feasibility, cost optimization, and smooth handovers.
• Drive design innovation and process improvement, balancing creativity with scalability and execution practicality.
• Represent and safeguard the Bonito Designs brand through consistent design narratives, internal governance, and external forums.

Experience & Education

• 1218 years of experience in interior design, architecture, or design-led organizations.
• Proven experience leading large, multi-level design teams at scale.
• Bachelor’s or Master’s degree in Interior Design, Architecture, or related discipline from a reputed institution.
• Strong portfolio demonstrating strategic design leadership and executed projects.
• Experience working in high-growth, consumer-focused businesses is strongly preferred.

Key Skills and Attributes:

• Strong strategic thinking with the ability to scale design operations.
• Deep understanding of residential interior design, customer behavior, and execution realities.
• Exceptional people leadership and stakeholder management skills.
• Business acumen with the ability to link design decisions to revenue, margins, and customer satisfaction.
• Ability to influence senior stakeholders and lead through ambiguity.
• Passion for innovation, quality, and building category-leading design experiences.