Design Manager

Role & responsibilities

Lead, coach, and mentor a team of Architects & Interior Designers.

• Manage the project funnel effectively, ensuring smooth movement of projects from order booking through to production readiness.
• Co-own designer conversion metrics with the Sales Manager.
• Ensure a consistent 9+/10 NPS (Net Promoter Score) through exceptional customer experience.
• Handle key customer interactions and escalations, ensuring premium engagement and smooth decision-making throughout the project journey.
• Drive predictability in collections and projects pushed to production.
• Ensure seamless and premium customer experience across all project stages.
• Hire, develop, and nurture top design talent.
• Coordinate with internal teams (production, operations, and installation) for seamless project execution.

Preferred candidate profile

3-5 year Diploma/Degree in Interior Design or Architecture.

5+ years of experience in interior design.

Mandatory experience in leading and managing design teams.

Strong design acumen with a sales orientation.

Strong understanding of project pipeline / funnel management and revenue predictability.

Exceptional communication and stakeholder management skills.

Ability to manage high-value customers, handle escalations, influence decisions, and drive conversions.

Experience building, mentoring, and scaling design teams is a strong advantage.