Design Manager

Design Manager | Lead Interior Design Teams

Are you a design leader who thrives on driving performance, mentoring teams, and delivering exceptional customer experiences

We're looking for a Design Manager to lead a team of designers at our showroom. This is a high-impact leadership role where design excellence meets revenue ownership, requiring strong team leadership, customer management, and project funnel oversight to ensure predictable business outcomes.

What You'll Own

● Lead, coach, and mentor a team of Architects & Interior Designers.

● Manage the project funnel effectively, ensuring smooth movement of projects from order booking through to production readiness.

● Co-own designer conversion metrics with the Sales Manager.

● Ensure a consistent 9+/10 NPS (Net Promoter Score) through exceptional customer experience.

● Handle key customer interactions and escalations, ensuring premium engagement and smooth decision-making throughout the project journey.

● Drive predictability in collections and projects pushed to production.

● Ensure seamless and premium customer experience across all project stages.

● Hire, develop, and nurture top design talent.

● Coordinate with internal teams (production, operations, and installation) for seamless project execution.

What We're Looking For

● 3–5 year Diploma/Degree in Interior Design or Architecture.

● 5+ years of experience in interior design.

● Mandatory experience in leading and managing design teams.

● Strong design acumen with a sales orientation.

● Strong understanding of project pipeline / funnel management and revenue predictability.

● Exceptional communication and stakeholder management skills.

● Ability to manage high-value customers, handle escalations, influence decisions, and drive conversions.

● Experience building, mentoring, and scaling design teams is a strong advantage.