Deputy Unit Manager - Payments - BBPS

Job Purpose
Purpose of the job is to ensure organizational commitments made by Payments Business as a department are met within the timelines leading to overall delivery of organizational objectivesCulture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization's policiesAct with Integrity

Duties and Responsibilities

Drive business growth for Utility Bill Payments / Recharges via Mobile app channel.

Create customer journeys, information architecture, and wireframes by leveraging previous research that meet the business goals while ensuring a positive user experience.

Collaborate with multiple stakeholders, and communicate the same effectively, enabling the team to deliver on specific goals.

Build relationships and operating rhythms with members inside and outside the core product team to efficiently implement user experiences that are cohesive, inclusive, and well-informed.

Build a close relationship with our Data and Analytics team to be able to leverage knowledge through these partners and help elevate patterns and problems to product stakeholders.

Plan, schedule, conduct, and synthesize research sessions with existing users as well as potential new users.

Synthesize and develop artefacts (reports, presentations, persona proto help inform product teams prioritize new features or improvements to existing functionality.

Clear vision of the future of user experience and have the courage to pursue forward-thinking design.

Good understanding of Payment and equity Business/Products: Credit Card, Prepaid card, Mutual fund/ Insurance payment and Utility bill payment.

Sound knowledge of Advanced MS tools

Required Qualifications and Experience
a)QualificationsMBA from a reputed institute with a minimum 1-5 years of experienceRelevant Experience in BBPS should be 0-2 yearsHigh degree of passion and self-belief.Collaborative work style to engage with peers colleagues in other functions across the company.Exceptionally high motivational levels and a self-starter.Should possess the below skill sets:- Stakeholder Management- Ownership Growth Mindset- Excellent Communication Interpersonal Skills- Analytical Problem-Solving skills b)Work ExperienceMinimum 1 to 5 years of Work Experience