Deputy Manager
Laveti Innovations Lab Private Limited · Not specified · onsite · Posted 41d ago
About a minute. You'll make an account on the way through.
About this role
Hiring: Deputy Manager – E-commerce & BPO Operations
We are looking for an experienced Deputy Manager to lead and manage BPO operations within the E-commerce domain.
Key Responsibilities
* Manage day-to-day BPO operations for E-commerce customer/seller support
* Lead and manage customer support and seller support teams
* Handle voice, chat & ticket/logging processes
* Manage seller onboarding and support operations
* Drive operational KPIs, SLAs, productivity and quality metrics
* Handle escalations and ensure timely resolution of customer/seller issues
* Monitor team performance and implement process improvements
* Coordinate with internal stakeholders and E-commerce teams
* Prepare and analyze operational MIS and performance reports
* Ensure adherence to SOPs, quality standards and client requirements
Required Experience & Skills
* 5+ years of overall experience
* Minimum 3 years of BPO experience
* Strong experience in E-commerce domain
* Experience in Customer Support / Seller Support
* Hands-on experience with Voice, Chat & Ticket/Case Logging
* Experience in Seller Onboarding / Seller Operations
* Strong understanding of E-commerce processes and workflows
* Team handling and people management experience
* Strong communication, problem-solving and stakeholder-management skills
* Experience managing operational KPIs, SLAs and quality metrics
Position
Designation: Deputy Manager
Experience: 5+ Years
Industry: BPO / E-commerce
Function: Operations / Customer & Seller Support
Employment: Full-time
Interested candidates can share their updated CV to [HIDDEN TEXT]/comment below.
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