Deputy Manager

• Manage and oversee the grievance redressal process to ensure timely and effective resolution of customer complaints.


• Develop and implement strategies to improve customer satisfaction and reduce grievances.


• Collaborate with cross-functional teams to resolve complex issues and enhance overall customer experience.


• Analyze and report on grievance trends and metrics to identify areas for improvement.


• Provide training and coaching to team members on grievance handling procedures and best practices.


• Ensure compliance with company policies and regulatory requirements related to grievance management.

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