Deputy Manager

• Manage and oversee the grievance handling process, ensuring timely resolution of customer complaints.


• Develop and implement effective email management strategies to improve customer engagement and satisfaction.


• Collaborate with cross-functional teams to resolve complex issues and enhance overall customer experience.


• Analyze customer feedback and suggest improvements to processes and procedures.


• Ensure compliance with company policies and regulatory requirements.


• Lead and motivate a team of customer service representatives to achieve high levels of customer satisfaction.

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