Deputy Manager
Max Bupa Health Insurance Company · Noida · onsite · Posted 69d ago
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Primary Role Description
The job holder would be responsible for:
? Monitoring servicing for B2B B2C Partners
? Closely interacting with B2B B2C Partners and business team.
? Closely working with the operations and claims to ensure the customer requirement is timely taken care.
Key Roles Responsibilities:
Monitoring of daily servicing requests, responses and endorsement.
? Identifying loopholes and taking corrective actions to meet customer demands
? Visiting the B2B2 customers on weekly basis to strengthen relationships
? Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.
? Enhancing portal utilization for Partner for effective policy servicing.
? Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners Sales to handle concerns and orient the process close gaps.
? Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.
? Aggressive follow up with the cross functional team for quick resolution
? End to end resolution of customer concerns
Key Requirements Education Certificates
Graduate/Post GraduateFinance / Operations / Insurance
? Knowledge of MS office
? Good Communication skills in English and Hindi, both verbal and written
? Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and delivery
Key Requirements - Experience Skills
Minimum 6-8 years of relevant experience in customer service, operations preferably in insurance/TPA/Broker
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Customer ServicePolicy ServicingSystem developmentB2B2CB2BEndorsementB2CCommunication SkillsoperationsSalesfinance
About Niva Bupa Health Insurance Company
Max Bupa Health Insurance Company
Insurance
7.9k+
employees
2008
18 years old
Delhi/NCR, New Delhi
India
₹4.6L PA avg
Avg at Niva Bupa Health Insurance Company
About
Previously known as Max Bupa, Niva Bupa Health Insurance Company is a provider of affordable Health Insurance Plans in India.
Industries
Insurance
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