Deputy Manager - Underwriting Governance & Audit

Function: Operations

Department: Underwriting Governance & Audit

Reporting to: Chief Manager – Underwriting Governance

• Support in conducting thematic and deepdive audits across underwriting processes to identify risks, gaps, and improvement opportunities.
• Support development and execution of the Underwriting Governance framework, ensuring adherence to internal policies and regulatory norms.
• Coordinate with internal audit, assurance, compliance, and underwriting teams for timely closure of audit observations
• Provide Re-underwriting opinion for claims cases
• CMO QC and Vendor QC for cardiac tests opinions

• Assist in STP QC, including sampling, accuracy checks, error identification, reporting, and trend analysis.
• Assist Term & NonTerm QC cases, ensuring timely completion and accurate reporting of findings.
• Ensure endtoend closure of all QC cases and maintain governance documentation.

• Prepare and publish monthly QC dashboards, thematic audit reports, and exception summaries for stakeholders.
• Evaluate data for trend spotting, risk identification, and improvement recommendations.
• Highlight outages and validate findings in coordination with underwriting and internal audit teams.

• Collaborate with underwriting production managers to improve overall decision accuracy and governance adherence.
• Collaborate with URMU, IT, Audit, Assurance, and related teams for smooth governance operations.  

• Conduct case clinics, trainings, mentoring sessions, and refreshers based on audit and QC findings.
• Drive improvement in QC scores through structured feedback and continuous learning interventions.

• Quality and timeliness of STP QC and Term/NonTerm QC cycles.
• Accuracy and effectiveness of thematic audits and closure timelines.
• Quality and clarity of dashboards and governance reports.
• Reduction in recurring errors and improvement in underwriting accuracy.
• Stakeholder satisfaction and collaboration effectiveness.
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• Contribute to governancerelated projects and process improvement initiatives.
• Maintain a positive, collaborative environment in line with organizational values

Internal: Underwriting, Internal Audit, Internal Assurance, AI Works team, URMU, IT, Operations
External: Auditors / Consultants (if applicable)

• Strong analytical & logical thinking skills.
• Excellent written & verbal communication.
• Ability to collaborate effectively across functions.
• Detail orientation and riskbased approach.
• Creativity in problemsolving and process improvement.

• Graduate / PostGraduate—preferably in Insurance, Medicine, Pharmacy, or related field.
• Insurance related examinations – Insurance Institute of India, LOMA and ALU
• Minimum of 4 - 6 years of experience in Life Underwriting, Risk, Governance, QC, or Audit functions.
• Strong knowledge of Life & Health underwriting principles.

• Experience in Medical underwriting and process enhancements.
• Proficiency in MS Office, analytics, dashboards, and business writing skills.