Deputy Manager Technical Support (Sanitaryware South Asia)

The Position

Deputy Manager Technical Support (Sanitaryware South Asia)

Key Tasks and Responsibilities

• Support in defining and delivering technical support/services to customers, production units, and minerals development projects for sanitaryware applications
• Render technical services (e.g. complaints, troubleshooting, value in use demonstration, energy saving, market technical survey etc) to sanitaryware (+other) customers/prospects.
• Collaborate, define and help execute the technical support for customers, production units, and development projects for South Asia (primarily India, Bangladesh, Nepal and Sri Lanka).
• As part of the techno commercial team, support sales in defining value creation model/s for customers via product application uniqueness, new product development OR overall application specificity ( e.g re-formulation).

• The role actively supports the sales team in the value selling concept, such that customers can count on perceived value of Imerys offer, rather than just price of product.
• Simply put, support sales for solution selling in the Sanitaryware (+other) industry.

• Travel within South Asia to meet customers (at times, customer senior managers. MD, CEO etc) and support selling technical advancement in Sanitaryware (+other) from Imerys.
• Lead self and collaborate within India other global technical staff/ engineers and sales staff.
• Support managing development projects (in collaboration with sales global/regional teams)

Project Management

• To be an active South Asia Ceramics commercial team member, visiting customers when necessary (Traveling 30-50%).
• Coordinate with the sales/marketing team on customer technical support. Support tradeshow and sales development (as when)
• To provide laboratory support in carrying out ceramic application work in accordance with priorities and time scales
• To deliver raw materials and application knowledge to support the company s existing business and to grow the business according to the global strategic plan/s.
• Be in charge of his/her new product development pipe in collaboration with the marketing/sales/production team.
• Provide technical expertise on minerals and applications to support development projects.
• Interpret and report the findings of technical work and communicate at the required levels.
• To provide technical knowledge on kiln furniture applications, support sales and sanitaryware customers
• Understand customer challenges and pain points and be proactive in devising solutions.
• To ensure safe working practices are followed in accordance with company policy.

Job Specifications

Education and Experience

• Diploma in Engineering OR Bachelor in Engineering (qualification in materials science, Mechanical, industrial minerals, refractories, ceramics or ceramics-related science)

• Preferred > 8 yrs experience in Sanitaryware manufacturing OR Technical Support role. The years of experience can be >

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.