Deputy Manager - TCS (Warranty)

JOB PURPOSE             Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favor, by collecting concern parts from market and establish root cause for the concern phenomenon

PRINCIPLE ACCOUNTABILITIES Approved/rejected 8D warranty parts analysis reports Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement. Approve or reject report based on content of 8D WPAR vs Nissan standard Provide detailed response to supplier if report is to be rejected REGION coverage: AMIEO (Africa/India/Europe only)

Claim Analysis & Supplier Chargeback Reporting Improve supplier chargeback recovery ratio Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items Study countermeasure details & history Benchmark best practices from NSC globally Reporting of warranty SCB KPI on monthly basis to management. REGION coverage: IND

Claim Analysis (GWS Vs NICBS) Gap Should not be more than è 5% Monthly Monitor & Report. Monthly analyze the no. of claims payment Validate the claims in NICBS Check the GAP & investigate reason & report to IS/IT or NML Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned. REGION coverage: IND

Month begin & Month end activity management (End to End Activity) Monthly Activity (2 times Process) Objection Management à between 2 Process. Exchange Rate update/ Email Setting in System. & IS/IT Communication Supplier IDs update New liability rate update based on latest agreement Claim objection management release/hold

MAJOR CHALLENGES escribe the major challenges you face in carrying out your job, and what you do in order to overcome them. Deep data analysis and standardization of supplier warranty claim data Different warranty conditions for different markets

KEY INTERACTIONS Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose?                                           Internal External AMIEO TCS NML CC0 NMIPL ISIT team NSC, RBU, Dealers External Auditor

DIMENSIONS KPIs: WPAR response time WPAR coding application Chargeback Ratio & Amount Recovery Claim Analysis Begin & Month End Activity Management                          EDUCATIONAL QUALIFICATIONS Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience RELEVANT EXPERIENCE Hands on experience (+6 Yrs) supplier recovery Hands on experience in Parts Quality Assurance in OEM or Supplier Sound experience on Data Analytics and solution generation Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint, Should have good understanding on dealer/Vendor warranty process and dealer management system PERSONAL CHARACTERISTICS & BEHAVIOURS Good communication skill Good know how of Microsoft office to prepare management presentations. Good interpersonal skills for interaction with various stake holders Good logical thinking Chennai India