Deputy Manager - T3

JOB DESCRIPTION

Deputy Manager - T3 | Central Operations

About bigbasket
bigbasket, a Tata Enterprise, is one of India's pioneers in online grocery, transforming the way millions
of Indians shop every day. It is at the forefront of transforming quick commerce in India.
With 60,000+ employees, presence across 100+ cities and towns and 15 million customer orders per
month, we operate across grocery, fresh retail, quick commerce and B2B. Our ecosystem includes 7
business verticals - bigbasket, bbnow, bbdaily, bbinstant, Fresho, bbmandi and bbsaathi. From
pioneering online grocery to building next-generation commerce, we continue to innovate at scale.
Backed by the Tata Group, we combine the trust of a legacy brand with the agility and ambition to build
what's next.
Join bigbasket. Build what'snext

Role Details
Location - Bangalore (Corporate Office)
Work Model - Onsite

What would you be doing?
Role Overview
We are looking for an experienced Central Operations Manager to drive operational excellence across
BigBasket's quick-commerce network. The role will focus on process optimization, performance management,
standardization, and data-driven improvements across dark stores and last-mile operations.

Key Responsibilities

Analyze operational KPIs such as delivery TAT, picking efficiency, inventory accuracy, rider
performance & cost to identify improvement opportunities.
Drive process optimization, SOP standardization, audits, and continuous improvement across dark
stores.

Build and track operational dashboards and performance reports using data and Excel.
Identify performance gaps and work with regional/local teams on corrective action plans.
Lead operational pilots, feasibility studies, and initiatives to improve productivity, cost, and customer
experience.

Partner with Supply Chain, Procurement, Technology, Customer Service, and Operations teams for
seamless execution.

Support new dark store launches, operational playbooks, and on-ground implementation.
Drive training and adoption of new processes, systems, and best practices.

Who are we looking for?

Bachelor's degree in Operations, Supply Chain, Engineering, Business Administration, or related
field; MBA is a plus.
6+ years of operations experience, including 2+ years in quick commerce, e-commerce, or last-mile
logistics.

Warehouse operations or darkstore operations experience is a must.
Strong experience in process improvement, operational analytics, KPI management, and cost
optimization.

Excellent MS Excel and data analysis skills.
Strong stakeholder management, project management, and problem-solving abilities.
Experience with Lean / Six Sigma is a plus.
Willingness to travel to operational sites as required.

Interested?
At bigbasket, you'll have the opportunity to work at scale, solve meaningful business challenges and help
shape the future of commerce in India.
Join us and be part of the team building what's next at bigbasket.
Disclaimer: We are committed to building an inclusive workplace where different perspectives,
experiences and ideas are valued.

If interested, share your updated resume to [email removed]