Deputy Manager - Supply Chain

Role & responsibilities

NPD Network Planning

• Design the supply network for new SKUs: sourcing nodes, inbound lanes and distribution centre placement.
• Build launch-phase demand shaping and initial buy quantity recommendations.
• Feed lead-time, packaging and labelling feasibility into stage-gate reviews.
• Model capacity and constraints ahead of launch windows and flag risks early.
• Hand new lines over cleanly into steady-state replenishment planning post-launch.
• Track landed cost per unit and identify network design improvements across the Brand portfolio.

DTC Operations

• Own order-to-delivery performance, including ship-on-time, in-full rates and delivery promise accuracy.
• Manage 3P and warehouse partners: throughput, cost per order, service reviews and continuous improvement plans.
• Oversee inventory availability and allocation across DTC and other channels.
• Lead returns, exceptions and incident resolution, with customer impact as the primary lens.
• Optimise carrier mix and shipping cost per unit without eroding service levels.
• Maintain operational documentation, SOPs and peak-season readiness plans.

Preferred candidate profile

• 4-8 years of experience in Supply Chain, Logistics, Demand Planning, Network Planning, Fulfilment Operations, or Ecommerce Operations.
• Prior experience in DTC/E-commerce operations within FMCG, Beauty, Personal Care, Consumer Goods, Retail, or Digital-first brands preferred.
• Exposure to NPD launch planning, inventory management, warehouse operations, and logistics management.

Perks and benefts