Deputy Manager Services (PD)

Responsible for end-to-end field service support for Medium Voltage products, including MV switchgear RMU(33KV & 11KV), Vacuum Circuit Breakers (VCBs), protection relays and associated systems. Independently execute commissioning, preventive maintenance, troubleshooting, breakdown support, testing, customer support and technical issue resolution while ensuring safety, quality and timely service delivery.

"
1.Execute installation, commissioning, testing, preventive maintenance and troubleshooting of Medium Voltage switchgear(RMU, VCB etc) and associated equipment.
2. Diagnose issues related to RMU, VCBs, circuit breakers, protection relays, CTs, PTs, busbars, control circuits and interlocking systems.
3. Perform insulation resistance, contact resistance, breaker timing and functional tests.
4. Conduct protection relay testing, fault diagnosis and verification of protection/control schemes.
5. Attend breakdown and emergency service calls and ensure timely restoration.
6. Conduct site inspections and identify equipment health and maintenance requirements.
7. Perform RCA and recommend corrective/preventive actions.
8. Prepare service, inspection, testing, failure and RCA reports.
9. Coordinate with Engineering, Quality, Manufacturing, Sales and other functions.
10. Guide customers, service partners and engineers.
11. Follow Eaton safety procedures, LOTOV, PPE and EHS requirements.
12. Monitor response time, resolution time, and repeat failures.
13. Support warranty investigations and product/service improvement.
14. Identify retrofit, modernization, spare-parts and AMC opportunities.
15. Travel extensively to customer sites as required."

B.E./B.Tech in Electrical Engineering.
8-10 years of relevant experience in Medium Voltage switchgear field service, commissioning, maintenance, testing and troubleshooting.

"1. Strong hands-on knowledge of MV switchgear and electrical distribution systems.
2. Experience with RMUs, VCBs, breaker mechanisms, protection relays, CTs, PTs, busbars, control circuits and interlocking.
3. Knowledge of protection schemes, relay settings and relay testing.
4. Experience with insulation resistance, contact resistance, breaker timing, primary/secondary injection and functional testing.
5. Ability to read SLDs, control schematics, wiring diagrams and protection circuits.
6. Strong troubleshooting and RCA skills.
7. Knowledge of applicable IEC/IS standards and electrical safety."
"1. Customer-Centric Mindset - Ability to understand customer needs, build trust, and consistently deliver a superior customer experience.
2. Excellent Communication Skills - Strong verbal, written, and presentation skills for effective interaction with customers, management, and cross-functional teams.
3. Relationship Management - Ability to develop and maintain long-term relationships with key customers and internal stakeholders.
4. Stakeholder Management - Strong capability to coordinate and influence multiple stakeholders across service, sales, supply chain, quality, and operations functions.
5. Problem-Solving & Decision-Making - Ability to analyze situations, identify root causes, evaluate alternatives, and implement effective solutions.

"