Deputy Manager - Sales & Marketing

Sales and Customer Acquisition:

To increase client database as much as possible

To add immediate volume and revenue with the experiencehe has gained

To sell all products like import LCL, FCL ExportLCL, FCL etc. if advised

To focus more on trade lane developments with thesupport of the team

Monitor and follow up on the sales calls made andensure the business is generated from the same
Ensuring proper service levels is rendered to the existing clients to havetheir continuous support

Make the best use of securing business from the new clients through salescalls

Prepare daily call report update in the CRMpackage

Prepare monthly sales planning projection to achievethe goals

To review monthly performance as per the sales plan andprepare and submita report in the structured format

Monitor market information about competitors

Keeping close check on outstanding statements ensure collections on time

Ensuring proper commitment is gained from the client interms of credit

Keeping the outstanding below 60 days as per the policyof the company

Negotiate better ocean freight from agents/LinersClientManagement :
Develop and nurture professional and personal relationships with key resourceand touch points across assigned client base: engagement to facilitate andensure client
satisfaction, business retention and opportunity development
Via client engagement tactics consistently strive to create top-of-mindawareness and identity for the CFS

Maintain excellent customer relationship and provide customer servicesupport including customer feedback on services etc.
Visit Customers on regular basis, discuss and understand their requirement, finalizecommercials and conclude the business

Visit each assigned client at a frequency determined byand consistent with business value and potential
Formally and immediately notify each client of any developments,circumstances or incidences likely to impact their business

Apply commercial judgment to identify and convert cross-selling opportunities

Ensure client rebate is as per stipulated guidelines bythe CFS management

Implement and monitor CRM program for respectiveclients