Deputy Manager Sales and Services

Job Opening

Job Description

1. Sales & Business Development Achieve monthly, quarterly, and annual sales targets for Raipur, Chhattisgarh Develop existing accounts and acquire new customers, dealers, and projects. Execute the state sales plan and generate leads through visits, enquiries, exhibitions, and market research. Manage quotations, negotiations, order finalization, sales pipeline, and payment follow-up. Monitor competitors, market trends, pricing, and business opportunities. 2. Service Management Manage after-sales service activities across Chhattisgarh. Coordinate installation, commissioning, breakdowns, and preventive maintenance. Ensure timely resolution of customer complaints within agreed TAT. Coordinate with service teams, HO, and spare-parts teams. Manage AMC renewals, service reports, and escalated technical issues. 3. Team & Territory Management Plan and manage field visits across key locations in Chhattisgarh. Guide sales/service engineers and channel partners. Allocate leads and service cases and monitor their progress. Review team performance against sales and service KPIs. Conduct review meetings and report performance to senior management. 4. Customer Relationship Management Maintain strong relationships with key and strategic customers. Conduct regular customer visits and collect feedback. Resolve commercial and service-related escalations. Identify opportunities for repeat business, upgrades, and cross-selling. Ensure customer satisfaction and long-term retention.

Education Qualifications

• MS/M.Sc(Science)/Chemistry
• B.Tech/B.E./Chemical

Behavioural Profile

Strong customer focus and relationship-building skills. Proactive, result-oriented, and target-driven approach. Good communication, negotiation, and interpersonal skills. Strong ownership, accountability, and problem-solving ability. Ability to lead, guide, and motivate teams.

Desired Skills

Sales & Business Development,Lead Generation,Negotiation & Closing Skills,Sales Forecasting