Deputy Manager - Renewals

Job Summary

Job Title: Deputy Manager - Renewals

Location: Gurugram

Department: Operations

Function: Operations - Renewals

Reporting to: Sr. Manager - Renewals

Band: 5B

Responsibilities

• Manage Automation of RI and Persistency Process: End to end data analysis through automation for management. The candidate should have strong hands-on experience in SQL, Python, VBA, MS Excel, and process automation, along with the ability to understand business requirements and convert them into effective automated solutions. Develop, maintain, and enhance automation solutions using Python, VBA, SQL, and MS Excel. Write and optimize SQL queries for data extraction, transformation, validation, and reporting.
• Develop Python scripts for data processing, automation, reconciliation, reporting, and workflow improvement.
• Create and maintain VBA macros to automate Excel-based processes and reduce manual intervention.
• Data Analysis: Support with relevant MIS/ Data/ Dashboards across Channels on Key metrics. Ensure functional dashboards- daily, weekly and monthly. Support channels with relevant, customized, data & MIS - SLA adherence, mandate registration, Transaction status etc.
• Business partner Management: Effectively manage business partner to achieve the retention MOS.

Measures of Success

• Automation of Strategy & Planning Retention process.
• RI and persistency process measures and TATs to be met and exceeded
• Zero error process
• Retention Enhancement & Reduce manual work
• Customer Retention & Collection

Job Specifications

• Educational Background: Should be a graduate, preferably with a professional qualification.
• Work Experience: Must have a minimum of 5 years experience
• Experience in Insurance /Financial Services / Telecom industry

Knowledge & Skill Matrix

• Result-oriented
• Ability to handle pressure and meet deadlines
• Attention to detail & Process Oriented
• Good Communication & Presentation skill
• Good MS-Office skill
• Relationship building/management skill
• Should be able to work in a cross functional team as well as with field

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.