Deputy Manager- Quality Systems

Role Name Deputy Manager - Quality Assurance

Reporting to Unit Head- QA, Plant Head- T-16

Role purpose Implemetation of QMS,EMS,TQM,Compliance to Customer requirements;Process & Product Certification

Document created by Tushar Pawar

Responsibilities KRA (Key Result Areas) KPI (Key Performance Indicators)

Heads

Safety Of Manpower:-

To monitor & implement Standard Operating Procedure's for safety so as to build safe working environment by ensuring adherence to safety norms Safety audit score

Assurance of Quality Management Systems Establishment of Quality Assurance documentation, required by the Quality Management System(QMS) & Environment Management System(EMS) Audit Score by Inernal/External agencies

Review & Control of Quality Aassurance Diagram,Quality Manual,Quality Procedure

Laisioning with External agencies for matters related to the Quality sysytem as & when required viz. ISI,ECE,ARAI

Adequate traning for new / changed quaity assurance system/ process / technology/ standards

To ensure Quality system by conducting Internal Quality Audit(IQA) as per requirement of TS16949 Number of non conformance found during audit by external agency

Upgradation of Quality Management System based on reports/feedback generated from 3'rd party audit No repetition of similar type of Non conformance report(NCR) from External Audit

Compliance to customer Quality Assurance requirements To meet Product Quality requirement within Customer specification Product Audit Score

Analysis for any reported Quality or waranty issue & then fix concrete preventive action against it Number of Customer Rejection(Parts Per Million defects-PPM) & waranty claim

To improve customer satisfaction score On time implementation of countermeasure against pointed out observations in customer survey

Production Part Approval Process(PPAP) for Engg. Change (Specs/ Material/ Process/ Design) in mass production and sample evaluation Engineering Change Implementation as per Plan vs Actual

Process & Product Quality Assurance Benchmarking of Product with respect to Quality parameters Number of Quality parameters improved

Production Part Approval Process(PPAP) approval of Bill of Material items/Raw material Control on Raw Material requirements

Upgradation of Existing suppliers 1) Supplier Audit Plan vs Actual

• Supplier Audit Score
  
  

Establishment of Testing Method for any new product & Evaluation of product performance Quality parameters for existing product Periodical Test Result

Upgradation & Evaluation of Manufacturing process based on reports generated by periodical review of Process Failure Mode Effect(PFMEA) & Process Quality Control Table(PQCT) 1)Process Audit Score

• Number of Poka yokes implemented
  
  

Establishment & Evaluation of packing Method for any new & existing product Transportation Breakages in Parts Per Millions(PPM)

Establishment & Evaluation of Product Measuring facility par with National/ International standard Plan vs Actual for Annual calibration calender

Budgeting Evaluation of departmental expenses for a financial year Budgeted Expense--Plan vs Actual

Manpower Development Solving quality issues by a team effort through formation of Quality Circles Number of Quality Circles

Certification of Inspectors Plan vs Actual of Training Schedule

Implementation of Kaizens Kaizen Matrix

TQM Implementation Policy deployment through X-Matrix in Roorkee unit 1)Number of Plan Do Check Act(PDCA) Projects in the unit

• Review of X-Matrix--Plan vs Actual
• Periodical Review of Total Quality Management(TQM) folder
  
  

Requirements

Knowledge Experience

(Number of years) 7-10yrs.

Skills Qualification B.E./MBA

INTERACTION

Internal Customers Other External parties/Vendors

Sales & Marketting, Materials, Maintenance, Production, I.T.,Projects and New Model Development HMIL, FIL, VW, TML, M&M, RNAIL,HML,WPIL,TKML & VOLVO